Black & Blue

First: IF you have a Blue Cash Card there appears to be no amount of safe spending that can be put on the card.  DO NOT — USE YOUR CARD UNTIL THE DUST SETTLES. There is no guarantee that your card won’t still be closed in the future, but there is no reason right now to spend on it at all.  Also be careful to turn off any auto payments you have set up on your BC card.

Yesterday I recapped quickly the breaking news of account closures on Blue Cash 5% cards.  This was playing out publicly on Flyertalk, but I wanted to bring it to focus for those who aren’t always reading FT.  I can say that it was indeed a Black & Blue Wednesday as many, many friends lost their cards. I’m still alive, for now, but I don’t know if that will continue to be the case.  Today I’m going to stick to just the facts

Closures are happening in the following ways:

-Without notice, or with notice coming after the card is already closed

-With an Email announcing the closure

-Upon login to your American express account

-Closures now appear to be following statement close. Many reports of statements closing on the 27th and cards being closed right after. (Updated 10/28)

Closures appear to follow any spending, bonus or otherwise.  

-There may be a manual review of all cards, or there may be an automated closure procedure going on.

– No one knows if your account is targeted because of any spending or if targeted accounts are closed upon use. The safe road is to not spend at all right now.

-Accounts FR’d in the past are no safer than those which have not been

– An interesting fact: no one from California seems to have been shut down. (Added 10/24)

It is never a good idea to let cash back “pool” and grow month after month. This is general advice for all cards, not just Amex. If you play with fire expect to be burned. And don’t keep your money at the source of the flame.

FUD Abounds

Fact: The card is still able to be applied for online. In addition closures are only affecting the Blue Cash Card, any other Amex cards are not being closed. I’ll not read anything into the fact that the card can still be applied for, but this fact is significant (to me).

It is not safe to assume anyone you talk to at Amex really knows what is going on. The biggest question is: what happens to cashback earned and not yet posted? Or earned and not redeemed. Only time will tell the truth about the events unfolding.  Front line Customer service reps have been giving wildly varying information:

-Some say that all Cash back will be lost

-Others are saying your next (read: Last) statement will include all cash back, and can be redeemed.

-With 1% or more of all purchases corresponding to fees people are out real money if CB is not paid out.

– Reports of Cash Back being paid, even on closed accounts. (Update 10/30)

Obviously, option #2 would be best for all who have been shut down. The issue with talking to CS is that this is an extraordinary situation, and CS will be reading from ordinary scripts.  The details they will give you may not correspond to this closure at all. I’m sitting it out, and I won’t be calling Amex just yet.

I’ll continue to update this post with facts as they come through.

Update 12/5: It appears the Terms and Conditions of the card have been updated to reflect a max of $50k per cardmember yearly spending on 5% bonus categories. At this point we should really hold a Eulogy for this card. 🙁

– Written by Sam Simon. All ideas are my own, but I encourage you to see my point of view and I promise I’ll try to do the same. Connect with me on Twitter @Milenomics.

9 thoughts on “Bloodied, Black & Blue–The Facts About Blue Cash Shutdowns

  1. A buddy that got shutdown yesterday (idiot bought a pack of smokes after I told him not to use the card) was actually able to (seemingly) convince a rep that these purchases were for personal and family use. His reinstatement is now pending review.

    • Very interesting. Would appreciate an update about how that reinstatement goes. Further proof that any spending at all right now seems to either be a trigger, or the catalyst to an account closure…

  2. As I just posted on yesterday’s Blue Wednesday post, my new card came and I just activated it. The CSR confirmed the terms of the 5% CB; they were just as I expected.

    I kind of assumed that as a brand new cardholder with no spend on the card I would be immune to a shutdown, but now I think I may just pocket the card for a bit, to see how this plays out.

    It would be odd if one department at Amex was opening new cards and another closing them, but I did see reports of people getting an email that their CL was raised a day or so before the same account was closed.

    If this shutdown was in the works, it is logical to think that it was kept under wraps for fear the word would get out, spread, and then people would grab their CB before the closures began.

    I see the latest news as just more evidence that it is a risky endeavor because things change so fast. For somewhat risk-averse me, any CB, miles and points from MSing needs to be gravy, not protein.

    It is one thing to lose some extra cash you anticipated, courtesy of a few trips to the drugstore, and it is unfortunate to be out the fees. But it is another to count on the CB to cover other bills or obligations when the T&C are quite clear.

    I do hope that all who are shut down can at least extricate themselves with their credit ratings intact and all their CC bills fully paid.

    • Go drink a big glass of STFU.

      There is no good reason to get this card except for what you so eloquently put as “abuse”.

      And no, I haven’t been shut down (and I was able to get CB from my last statement as a credit toward this months).

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